The most common question clinicians ask about any AI scribe is what happens to the recording. For ClinicFrame the answer is short: the audio of a visit is processed in real time to produce the transcript and then discarded. It is never stored on our servers. The only artifacts we keep are the text of the transcript and the notes you approve.
What is stored, and what is not
| Data | Kept? | Detail |
|---|---|---|
| Visit audio | No | Processed live, then discarded; never stored on our servers |
| Transcript text | Yes | Stored securely, linked to the session |
| Notes | Yes | The notes you generate and approve |
| Patient records | Yes | Medications, allergies, conditions, referrals, and history you add |
Deleted notes are recoverable rather than permanently erased, and every session keeps an audit trail of changes.
HIPAA and your BAA
ClinicFrame runs on HIPAA-compliant infrastructure, and a signed Business Associate Agreement is included with every account, on every plan, not gated behind an enterprise tier. Patient content is never used to train AI models, ours or anyone else's: the transcription and AI providers operate under agreements that expressly exclude it. For the deeper compliance question, see is an AI medical scribe HIPAA compliant. The full legal detail lives in our Privacy Policy.
Good practice: patient consent
Inform your patient that the visit is being documented with an AI scribe and obtain their consent, following the regulations that apply in your state. The scribe stays in the background, but consent is a conversation worth having; see patient consent for AI scribes.