Some ClinicFrame features depend on macOS permissions that the app cannot grant for you and, in some cases, cannot even detect. If a desktop feature seems silent, it is almost always one of three toggles in System Settings. Here is each one, what it enables, and the exact path.
Why isn't the patient's voice captured in telehealth?
In a video visit the patient's voice comes out of your speakers, so ClinicFrame needs the Screen and System Audio Recording permission to hear it.
- Open System Settings, then Privacy and Security, then Screen and System Audio Recording.
- Find ClinicFrame and turn on System Audio Recording.
- Quit and reopen the app so macOS applies the change.
Why aren't meetings being detected?
Automatic Meet detection reads which tab your browser is showing, which needs the Automation permission.
- Open System Settings, then Privacy and Security, then Automation.
- Find ClinicFrame and enable the toggle for your browser (Chrome, Arc, Safari, Edge, or Brave).
If you dismissed the macOS prompt when it first appeared, the system will not ask again, so enabling it manually here is the only way.
Why aren't you getting notifications?
Pre-session reminders and meeting alerts use macOS notifications.
- Open System Settings, then Notifications.
- Find ClinicFrame and allow notifications.
Quick reference
| If this is broken | Enable this permission |
|---|---|
| Patient's voice missing in telehealth | Screen and System Audio Recording |
| Meet or Zoom calls not detected | Automation (for your browser) |
| No reminders or alerts | Notifications |
| Your own voice missing in person | Microphone |
